Robot for hotelsDuring times when there is a shortage of manpower, the staff can be used without compromising the quality of customer service.
The workload of hotel operations is concentrated at certain times of the day, with busy check-in times, late-night staffing, and transportation within the hotel. Robots are suitable for use that fills in that bias. While creating points of contact with guests, we allow our staff to focus on providing support that only humans can provide.
Consultation regarding introduction to hotels
Hotel load is unevenly distributed depending on the time of day.
Hotel shortages are concentrated at certain times of the day rather than throughout the day. In the evening when check-ins overlap, at breakfast time, and late at night when it is difficult to leave people behind. It is not realistic to increase the number of people to accommodate this bias.
Robots are suitable for use that bridges this bias. During busy times, they will take on some of the guidance and reception duties, and during late hours, they will be the primary caretaker and first responder. Rather than replacing people, they will be positioned to support people when they are short on time.
Another thing that is effective is inbound support. We can stably provide guidance in multiple languages, reducing the language burden on staff. Guests will also have someone they can talk to as many times as they like without hesitation.
How to use it at a hotel
Reception/information at check-in
We will guide you through the procedures and facility facilities during busy times. Staff can focus on individual treatment.
Information inside and around the facility
Restaurants, public baths, and nearby attractions. By combining screen and audio, you can answer with the same quality no matter how many times you are asked.
Multilingual support
We will guide guests from overseas by switching languages. This reduces the language burden on staff.
Transportation to guest rooms/inside the building
Transportation of amenities and linens. If the robot is equipped with a movement mechanism, it can take on the transport work itself.
Primary response late at night
Patrolling as the eyes of the museum and liaising with remote staff. You can leave a point of contact without having someone on duty all the time.
Performance as the face of the facility
By placing it at the entrance, it creates the first impression of your stay. There are also examples that lead to mentions on social media.
How to proceed with implementation
First, we will start with one machine and one job, and expand upon seeing the reactions of both guests and staff.
- 01 Cutting out the business
- Sort out where the load is concentrated, such as reception, guidance, transportation, and late-night support.
- 02 Installation location design
- Consider locations that match the flow of traffic, such as at the entrance, next to the front desk, and in the elevator hall.
- 03 Short-term demonstration
- We will set it up in time for busy seasons and check the reactions of guests and changes in staff workload.
- 04 Creating guidance content
- We will organize the information inside the facility, surrounding information, and frequently asked questions, and design the range that can be answered.
- 05 Design of operational system
- Start-up, charging, and troubleshooting will be incorporated into existing shifts.
- 06 Permanent installation/multiple installation
- Once we confirm its effectiveness, we will consider expanding it to other museums and adding more units.
Frequently asked questions
Can I move around the building autonomously?
Supports autonomous movement with 3D LiDAR option. However, in environments where guests come and go, operational design is conducted after confirming travel routes, stopping positions, and conditions for remote intervention through on-site demonstrations. You also have the option of starting with a fixed arrangement.
Can it be operated unattended late at night?
Although patrolling and primary response is possible, we recommend that situations where judgment is required be transferred to remote staff. Rather than completely unmanned, guest satisfaction will be more stable if there is a system where people can pick up the property.
Can you speak any languages?
Multilingual support for both audio and screen display. If you let us know the language you would like to support and the content of the guidance, we will suggest a structure.
Can it work with elevators?
It depends on the equipment specifications of the facility. It is necessary to confirm in advance whether or not it can be connected to existing equipment. If collaboration is difficult, we will propose a design that assumes floor-by-floor operation or human assistance.
Can I rent only during the busy season?
It's possible. We offer short-term rentals for peak seasons and specific event periods. Some facilities try it out for a limited time first and then decide to install it permanently based on the results.
Consultation on robot introduction to hotels
Please let us know the size of your facility, the work that has a concentrated workload, and your preferred timing. We will make a proposal that includes verification from one machine and one job.
Consultation regarding introduction to hotels